By: p.mac
Everybody here! Please look at the basic facts. None of us were there for this restaurant experience. However, we do know that the customer was a liar, a cheat and a thief. These are the only facts...
View ArticleBy: Tom B
As I’ve mentioned to Patrick on Twitter, and others, I know Mr. Hawkins personally. I was a co-worker some years ago for a couple months. Mike A’s description of Mr. Hawkins’ actions meshes perfectly...
View ArticleBy: M D
In my experience in the restaurant business for over 20 years, you can’t please everyone all the time. And when there is ever an issue, I would suggest doing what ever can be done to diffuse the issue,...
View ArticleBy: Dee
No matter what industry you are in–hospitality or otherwise–there will always be creeps, morons, users, brats and assholes. Behaving with civility, pride, class and decorum may not change them, but it...
View ArticleBy: Michael Robertson
#1- What do you think of the ‘anonymous’ comments posted by Chris on BUFFALO RISING, UrbanSpoon and Yelp? It has been my experience that when someone goes to the effort to put multiple anonymous...
View ArticleBy: Alex E.
#1- What do you think of the ‘anonymous’ comments posted by Chris on BUFFALO RISING, UrbanSpoon and Yelp? I didn’t really see anything wrong with the review. Using the term “EPIC FAIL” probably wasn’t...
View ArticleBy: Mandy
I wouldn’t write a negative review on Yelp without contacting the business first. Let them have their say, but if they don’t bother, then fair game. I’ve written a couple semi-bad yelp reviews before,...
View ArticleBy: Jeff Toister
Patrick – your blog post and the ensuing comments inspired my own post on the right way to respond to online complaints. Here’s the link: http://bit.ly/NUsqIP
View ArticleBy: Dimitra
#1- What do you think of the ‘anonymous’ comments posted by Chris on BUFFALO RISING, UrbanSpoon and Yelp? I have had the pleasure of running a few establishments in and around Boston and I can honestly...
View ArticleBy: Chris Hawkins
Chris’ Latest Review: http://www.yelp.com/user_details?userid=NYjvxSQmlrI-EHusHFmPzg
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